Contact Us
We are here to help. Reach out to our team in the UK.
Get in Touch
Whether you lost a power bank, need to report an issue with a station, or just want to tell us how to optimise our service, we are all ears.
Returning a Battery?
You don't need to return it to the exact same station! Any NRGGrab station will accept your return and immediately stop the rental.
Authorisation Holds
Your £30 deposit release is initiated immediately upon return. Most users see it back within 10 minutes, though some banks may take up to 24 hours.
Direct Support
Use the secure form to guarantee your message reaches the correct team instantly. For your security, please do not include full credit card numbers in your message.